The Journey Ahead: How the Pandemic and Technology Will Change Airline Business Travel

Airline Business Trips Could Drop 36% as Corporate Travelers Embrace Technology



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Key findings from the latest CarTrawler and IdeaWorks report "The Journey Ahead: How the Pandemic and Technology Will Change Airline Business Travel":

  • Analysis reveals a potential overall loss of airline business trips ranging from a low of 19% to a high of 36%.
  • Travel for “sales activity and securing clients” is the largest category of business air travel (25% of the total); it’s projected to show a modest loss ranging from zero up to 20%.
  • Intra-company meetings comprise 20% of all business air trips, and are projected to decrease up to 60%.
  • Business travel booked by US corporate travel agents had a 95% year-over-year plunge in transaction value at the beginning of the pandemic in March 2020; this slightly improved to an 85% drop by November 2020.
  • Airlines can recover the revenue loss by:
    • Enhancing leisure travel retail efforts;
    • Boosting ancillary revenue;
    • Reducing lie-flat seat capacity; and
    • Adding premium economy seating.